Kentico Gold Partner, Skyron, needed robust hosting for client projects with access to responsive, expert support.
Skyron are a long-standing, experienced Kentico partner and software developer. They have built their business around the dedicated hosting and maintenance of Kentico sites and as a Gold Partner, they are committed to delivering outstanding levels of service and support to their clients.
With a holistic, fully managed approach, hosting, support and maintenance are just as vital as the expertise Skyron bring to the design and user experience elements of a customer’s Kentico website build. This personal, hands-on approach streamlines the management and maintenance of a client’s online estate through a single, trusted and expert point of contact.
Skyron are committed to providing the very highest levels of service and support to their customers and they required a partner that offered hosting infrastructure and support that helped them to deliver this.
Their incumbent provider met many of Skyron’s requirements from a technical perspective but did not provide the same level of personal service and support that they needed to be responsive to their own client base.
Kentico Hosting Partners: When Secura Met Skyron
Skyron and Secura worked closely together to develop a tailored hosting solution that was optimised for Skyron’s customer applications running the Kentico CMS with robust performance and security, the flexibility to scale and grow quickly and, vitally, the dedicated support that they needed as a business.
Hosting Built to Keep Online Business, Online
The Secura Virtual Private Cloud (VPC) is designed specifically to support the requirements of critical online applications, with state-of-the-art-infrastructure that offers guaranteed performance and high availability as standard across the platform.
Delivered out of three Tier 3+ data centre sites in the UK and connected by Secura’s own private 10G network, there are no single points of failure across the VPC platform, ensuring Skyron’s customer applications remain online, all the time.
People, Not Portals
Having to submit tickets via portals with long delays waiting for a response or sitting in hunt groups before being passed between engineers who are unfamiliar with their solution, did not match up with Skyron’s own commitments: they needed to be able to access responsive, expert support to service their end users in the same manner.
The approach Secura takes to service and support is closely aligned to Skyron’s requirements, with dedicated, responsive support at the core of our service philosophy.
Available 24×7, 365 days a year, the Secura service desk team is ISO 20000 accredited and has an industry leading engineer to client ratio of 1:10, with an NPS score of >90.
If the team at Skyron have a query or a client site has an issue, they can immediately contact an engineer who is familiar with their solution, at any time of day or night, who will deal with their enquiry. No call centre operators, waiting on hold, or non-existent call backs.
The service desk team monitor the Skyron platform round-the-clock, pro-actively responding to potential issues and always keeping the Skyron team in the loop, so they can communicate clear, timely information to their customers.
What We’ve Achieved Together
Secura have worked in partnership with Skyron to deliver a secure, scalable and cost-effective hosting platform ideal for their Kentico clients while our responsive, expert support helps them keep their service promises.
Our business model is based on providing excellent, responsive client service. Moving to Secura allowed us to extend that to our Kentico managed hosting offering.
Gareth Phillips, Managing Director, Skyron
Skyron have experienced zero downtime since moving their Kentico hosting to the Secura VPC.
Skyron have improved hosting performance and made a saving of over 40% on hosting costs.
Skyron can now access responsive, expert, next-level support with an NPS of >90.